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ONLINE RECEIPT

THANK YOU!

Na-receive na po namin ang inyong order. Mamaya o bukas may tatawag po sa inyo na staff namin para i-confirm ulit ang inyong address at order. Maraming salamat po!

Name:

Phone Number:

Address:

Order:

ORDER DETAILS

Ito po ang aming estimated Delivery Schedule:
2-7 days in Metro Manila
3-8 days in Luzon Province
4-10 days in Visayas
5-12 days in Mindanao

Connect with us thru messenger to track your order

L*****e V***a

“Grabe, ang bilis ng effect! Less shedding and mas ganado si Max kumain! 🐶💖 Thank you po sa quality product.”

Customer Reviews (37.5k)

4.9/5

A**a R***s

“Walang additives, kaya kampante ako. Finally, product na honest and effective. 💚🐾 Thank you!”

J***y L*m

“Ginagamit ko sa dalawang dogs ko, parehong glowing at healthy. 🐶🐶✨ Thank you!”

K******e R***s

“No strong smell, easy to mix sa food, and my cat loves it! So far, so good! 🐾💯 Salamat po!”

R**a G******s

“Laking tulong sa senior dog ko. Mas nakakatayo na siya, and may energy pa! 🦴💪 Thanks so much!”

Payment Policy

Payment Methods:

1. Accepted Payment Methods:

We accept the following payment methods for deliveries: credit cards (Visa, MasterCard, ), debit cards, PayMaya, and Gcash , as specified on our website or invoice.

2. Cash Payments:
Cash payments are accepted for in-person deliveries only. We do not accept cash for orders placed online or via phone.

Payment Timing:
Payment is required at the time of order delivery. Your order will only handed to you once upon payment.

Delivery Insurance Policy

1. Introduction

At SmartDrawing , we understand that ensuring the safety and security of your deliveries is of utmost importance. Our Delivery Insurance Policy is designed to provide our customers with peace of mind by offering insurance coverage for shipments during transit. This policy outlines the terms, conditions, and procedures related to our delivery insurance services.

2. Coverage Options
We offer the following coverage options for your shipments:

A. Basic Coverage: All shipments are automatically covered with basic coverage, which provides compensation for loss or damage up to a specified limit.

B. Enhanced Coverage: Customers have the option to purchase enhanced coverage at an additional cost, which increases the coverage limit.

3. Eligibility

All shipments are eligible for basic coverage. Customers are automatically enrolled in basic coverage at no additional charge.

Enhanced coverage is available to customers at the time of placing their order. The cost for enhanced coverage is based on the declared value of the shipment.

4. Coverage Limits

The coverage limits for basic and enhanced coverage are determined by the declared value of the shipment. Customers are responsible for accurately declaring the value of their shipments when purchasing enhanced coverage.

5. Claims Procedure
In the event of loss or damage to a shipment, customers should follow these steps to file a claim:

A. Notification: Customers must notify SmartDrawing of any loss or damage to the shipment within 7 days of the delivery date.

B. Documentation: Customers are required to provide the following documentation when filing a claim:

-  Proof of purchase or shipment order.
- Photographs or other evidence of the damaged items.
- Any other documentation requested by SmartDrawing to assess the claim.

C. Claims Review: SmartDrawing will review the submitted claim and documentation to determine eligibility and coverage.

D. Compensation: If the claim is approved, SmartDrawingwill provide compensation in accordance with the coverage option selected by the customer.

6. Exclusions
This insurance policy may not cover:

- Loss or damage due to inadequate packaging by the shipper.
- Loss or damage caused by acts of nature or force majeure events.
- Loss or damage to items excluded in our Terms and Conditions.
- Loss or damage resulting from undisclosed prohibited items or items in violation of our shipping policies.

7. Termination of Coverage
SmartDrawing reserves the right to terminate or modify the terms of this insurance policy. Customers will be notified of any changes to the policy in advance.

8. Contact Information
For any questions or concerns related to our delivery insurance policy, please contact our customer support team at SmartDrawing@gmail.com

Transport Policy

1. Timely Deliveries:
Deliver goods and shipments within the specified timeframe, meeting agreed-upon delivery schedules.

2. Address Verification:
Confirm delivery addresses and ensure accurate delivery locations to avoid delays and incorrect deliveries.

3. Delivery Confirmation:
Obtain proof of delivery (POD) from the recipient when possible. This may include a signature, timestamp, or other agreed-upon confirmation methods.

4. Safety Protocols:
Follow safety protocols when unloading or delivering goods, including wearing appropriate protective gear and using equipment safely.

5. Customer Communication:
Maintain clear and open communication with customers regarding delivery schedules, delays, and any issues that may arise during transit.

6. Special Handling Instructions:
Adhere to any special handling or delivery instructions provided by the shipper or customer, such as fragile items, temperature-sensitive goods, or hazardous materials.

7. Documentation Accuracy:
Ensure that all delivery-related documentation, including invoices, bills of lading, and delivery receipts, are accurate and complete.

8. Securing Cargo:
Safely secure cargo within the delivery vehicle to prevent damage or shifting during transit.

9. No Unauthorized Stops:
Avoid unauthorized stops during the delivery process to maintain efficiency and meet delivery deadlines.

10. Return Policy Awareness:
Familiarize drivers with the company's return policy and procedures, and ensure they can communicate this information to customers.

11. Restricted Areas and Permits:
Ensure compliance with regulations regarding the transportation of goods through restricted areas and obtain any necessary permits.

12. Vehicle Inspection:
Conduct pre- and post-trip inspections of delivery vehicles to identify and report any maintenance issues promptly.

13. Hazardous Materials Compliance:
Follow all regulations and safety guidelines for the transportation of hazardous materials and dangerous goods.

14. Security Measures:
Implement security measures to safeguard deliveries from theft and tampering.

15. Weather and Road Conditions:
Adjust delivery plans and routes as necessary to account for adverse weather or road conditions, prioritizing safety.

16. Lost or Damaged Goods Reporting:
Promptly report any lost or damaged goods to the appropriate parties and follow company procedures for handling such incidents.

17. Proper Handling of Perishables:
Ensure that perishable goods are stored and transported at appropriate temperatures to maintain their quality and safety.

18. Cleanliness and Presentation:
Keep delivery vehicles clean and presentable to maintain a positive image and professionalism.

19. Record Keeping:
Maintain accurate records of delivery activities, including logs of stops, delivery times, and any relevant incidents.

20. Feedback and Improvement:
Encourage feedback from drivers and customers to identify areas for improvement in the delivery process.

These rules should be tailored to your specific delivery service and the nature of the goods being transported. They help ensure smooth, reliable, and efficient delivery operations while meeting customer expectations and regulatory requirements.

Transport Policy